Online training course orders are generally NOT eligible for refund.
We MAY approve a refund/transfer request under specific conditions:
- You’ve registered (accidentally) for the wrong training course:
If this happens, contact us IMMEDIATELY. You MUST notify us IN WRITING within 24-hours of placing the order to be eligible for a refund. - Transfer to a DIFFERENT online course:
If you have started a course or pass the 24-Hour cancellation period, you may transfer to a course of equal or lesser value provided you have 30-minutes or less of accumulated time.
All other situations: Your payment is NON-REFUNDABLE.
Online training courses may NOT be transferred to another student.
Students have 365 days (1-year) to complete an online course.
Orders placed under a “Discount Code” are NOT eligible for refund, cancellation, or transfer. NO EXCEPTIONS.
Refunds are not issued for transfers to courses of equal or lesser value.
If you transfer to a more expensive course, you must provide payment for the additional tuition at the time of transfer.
Course Extension Policy:
You may request a 3-month extension provided the request is made BEFORE the online course expires.
Seminar and Virtual Training Reschedule Policy
We understand…things happen! If you can’t attend your scheduled class date, you have options:
- If you contact us at least 5-calendar days before the start date… we can reschedule your class to a future date… AT NO CHARGE!
For your protection, verbal requests are NOT honored. We ONLY accept written reschedule requests.
